Refund Policy
Last updated August 4, 2026
The short version: full refund within 7 days of purchase if you haven't opened your download link. Once the link has been used, the sale is final.
Why it works this way
Everything sold on e2v.ai is a digital download. The moment the link is opened you have the whole thing, and it can't be returned. So we give you a real window to change your mind before you use it — and we check the link, not the calendar alone.
You're entitled to a full refund if
- it's within 7 days of your purchase, and
- your download link has not been opened.
We record the first time a download link is used, along with the date and time, so both of us can see exactly where a purchase stands.
We'll also refund you if
- you were charged twice for the same bundle;
- your link never worked and we couldn't fix it;
- the bundle was materially not what the page described.
These apply whether or not the link was opened. Just tell us what happened.
How to ask
Email support@e2v.ai from the address you bought with, and tell us which bundle. We reply within one business day and approved refunds go back to your original payment method — usually 5–10 business days depending on your bank.
Chargebacks
Please email us before opening a dispute with your bank. Almost everything is faster to fix directly, and we'd rather sort it out than argue with a card network.
Who you're buying from
Purchases on e2v.ai are sold by EEE International LLC, 888 Prospect St Suite 200, La Jolla, CA 92037. Your card statement will read EEE INTL* E2V.